I am extremely unhappy with my Comcast bill. I am past the 6 month "honeymoon" period where the bill is cheaper. I spent 20 minutes on hold and after listening to periodic "Thank you for continuing to hold....your call is important to us" messages, I was hung up on without talking to a live person. I called back for a 3rd time and finally got a hold of someone. She couldn't help me. Apparently, I signed a contract that makes it so I have to pay $170 a month for the 3 services - we don't even have the phone hooked up because the Comcast service person didn't do it right. Comcast and xfinity have been the worst experience I have ever had with customer service. I don't recommend their phone or internet chat customer service. If you want an example of great customer service - talk to Tmobile. They are great! The operators there will bend over backwards. I wish Tmobile could be my internet/tv service.
When I originally signed up, i used the online chat. I assumed (wrongly) that the online forms would be faster. THEY WEREN'T. I had to answer the questions in the online form, then I had to answer the questions with the chat person who didn't speak English. She/he didn't even get my order right. When the installer came, he told me he had heard multiple complaints (he's a contracted company that installs the service). I was on chat for over 90 minutes. I was supposed to leave 30 minutes earlier. Even when I told the person I needed to be done quickly, they still took an additional 90 minutes in processing my order. IT was a HORRIBLE experience.
Well, the 3rd time, I talked to person and he promised he would transfer me to a live person. I am on hold for 7 minutes and counting at this point. My total phone call time is 18 minutes (for the 3rd). I asked that he promise that I not get hung up on. I was emotional and let him know that I'm upset but to no avail.
PLEASE DO NOT SIGN UP FOR COMCAST as your SERVICE!!! IT'S NOT WORTH IT!!!!
20 minutes and counting...
30 minutes and counting
while waiting, I have found the following site: http://www.pissedconsumer.com/
I logged my complaint there. They even send a letter to the corporation for you. I don't think it will do any good. I've submitted my bad reviews and complaints in the past and Comcast ignores them. There has never been a response.
I think I will log my complaint with the Better Business Bureau too. COMCAST IS HORRIBLE!!!! They are not worth your time in trying to work with them.
38 minutes and 33 seconds before I got help. She knocked off $20 but I have to go to slower Internet. Otherwise, i'm stuck with Comcast for 18 months or I pay $120 to cancel - which in the long run, if Verizon/Frontier was cheaper, then it is worth it to cancel. We'll see, I'll do the math another day. Over 1 hour total on hold to talk to Comcast is beyond ridiculous. The last operator I spoke with was very kind and I let her know I wasn't frustrated with her - I was frustrated with the Comcast system. I will continue to post other places to complain and let your voice be heard as I find them.
http://reviews.gethuman.com/complaints/Comcast-Xfinity/ is another one I found. I haven't posted my complaint there yet but I will.
Ultimately, because the operator that I worked with online in May when I signed up for Comcast didn't speak English, I think I was swindled into a contract that I'm either stuck with our I pay to get out of. We'll see, but you'd think Comcast would want to keep their customer's happy. Apparently, they are too popular to care. I hope some day that I can say Kharma is a B..... to them.
When I originally signed up, i used the online chat. I assumed (wrongly) that the online forms would be faster. THEY WEREN'T. I had to answer the questions in the online form, then I had to answer the questions with the chat person who didn't speak English. She/he didn't even get my order right. When the installer came, he told me he had heard multiple complaints (he's a contracted company that installs the service). I was on chat for over 90 minutes. I was supposed to leave 30 minutes earlier. Even when I told the person I needed to be done quickly, they still took an additional 90 minutes in processing my order. IT was a HORRIBLE experience.
Well, the 3rd time, I talked to person and he promised he would transfer me to a live person. I am on hold for 7 minutes and counting at this point. My total phone call time is 18 minutes (for the 3rd). I asked that he promise that I not get hung up on. I was emotional and let him know that I'm upset but to no avail.
PLEASE DO NOT SIGN UP FOR COMCAST as your SERVICE!!! IT'S NOT WORTH IT!!!!
20 minutes and counting...
30 minutes and counting
while waiting, I have found the following site: http://www.pissedconsumer.com/
I logged my complaint there. They even send a letter to the corporation for you. I don't think it will do any good. I've submitted my bad reviews and complaints in the past and Comcast ignores them. There has never been a response.
I think I will log my complaint with the Better Business Bureau too. COMCAST IS HORRIBLE!!!! They are not worth your time in trying to work with them.
38 minutes and 33 seconds before I got help. She knocked off $20 but I have to go to slower Internet. Otherwise, i'm stuck with Comcast for 18 months or I pay $120 to cancel - which in the long run, if Verizon/Frontier was cheaper, then it is worth it to cancel. We'll see, I'll do the math another day. Over 1 hour total on hold to talk to Comcast is beyond ridiculous. The last operator I spoke with was very kind and I let her know I wasn't frustrated with her - I was frustrated with the Comcast system. I will continue to post other places to complain and let your voice be heard as I find them.
http://reviews.gethuman.com/complaints/Comcast-Xfinity/ is another one I found. I haven't posted my complaint there yet but I will.
Ultimately, because the operator that I worked with online in May when I signed up for Comcast didn't speak English, I think I was swindled into a contract that I'm either stuck with our I pay to get out of. We'll see, but you'd think Comcast would want to keep their customer's happy. Apparently, they are too popular to care. I hope some day that I can say Kharma is a B..... to them.
